Menu

Privacy Policy

Privacy

Little Toller Books is committed to ensuring that your privacy is protected. We do not store the financial details of our customers and we never share any personal details with third parties. Any information we do ask you to provide will only be used in accordance with this privacy statement.

Little Toller Books may change this policy from time to time by updating this page, and we suggest you check this page from time to time to ensure that you are happy with these changes. This privacy policy is effective from 1 May 2018.

What information do we collect & why?

Your name and contact information is collected on our website (www.littletoller.co.uk) when you place any order. We do not store credit card, bank or any other payment details. We do not sell or share this information with anybody else. It is only used by us so we can process the order and send out your books or other items you may have ordered. We have no access to your bank details, debit or credit card details, and none of this financial information is stored or kept on our website or in our office. While it is on our website, this information is password protected and only accessible by us. 

We are, however, obliged by company law to keep 7 years worth of all our outgoings and incomings, which includes the invoices raised when you order. These invoices detailing your name, address and the items you order, are kept digitally on our password-protected commerce/accounting cloud and stored on paper in our alarmed offices. We keep both paper and digital records to ensure that if either is destroyed or compromised, we have a back up that means we can still comply with company law. If you are unhappy with us keeping your personal details like this, either digitally or on paper, please let us know by email and we will remove this information from the invoices we keep within 30 days of your request.

When you buy books and other things from our website, you will be asked if you would like to start an account. You don’t have to start an account, you can choose the ‘guest’ option. For those who do choose to have an account with us, either for convenience or to keep a history of your orders, your name, contact information and order history will be logged on our website. So long as you choose to have an account with us, this information will be stored on our servers on a password protected WordPress administration page, only accessible by us. If you change your mind about having an account with us and request to be forgotten,  please let us know by email and we will completely remove you from the system within 30 days of receiving your request.

If you order either a Patron Saint, Family or Nature Classics subscription with Little Toller, we will need to keep your name and contact information only so we can send out your orders periodically. Again, we do not keep your payment method or any banking details.

You may at any time request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write: Little Toller Books, Lower Dairy, Toller Fratrum, Dorchester, Dorset DT2 0EL. Likewise, if you believe that any information we are holding on you is incorrect or incomplete, please let us know and we will change any incorrect information.

The Clearing Newsletter

Little Toller periodically sends out a email newsletter entitled ‘The Clearing’. This newsletter is administered by Mailchimp and sent by us for two reasons: First, as a way of telling you about any new titles, events or special offers relating to the books we publish. Secondly,  the newsletter is primarily aimed at connecting peopled with the essays, films, poetry and articles we publish online via The Clearing. Those who subscribe to The Clearing email do so out of choice, because they want to stay in touch with Little Toller and the work we do. But if you no longer wish to receive ‘The Clearing’  please either unsubscribe at the bottom of the latest newsletter or let us know by email and we will completely remove you from the Mailchimp mail list within 30 days of receiving your request.

 

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest, but once you have used these links to leave our site we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.